What business are you actually in?
Take a clean sheet of paper. Write: 'I think we are in the [X] business.' Then write three things that have to be true for that to be the right framing.
Now look at your last twelve months of revenue, time, and customer behavior. What's the business that the data is telling you you're actually in?
Often it's adjacent: not B2B SaaS, but data infrastructure. Not coaching, but community. Not consulting, but a productized methodology. Not a bookstore, but logistics. Not burgers, but land.
Sit with the gap. The work isn't to abandon the original framing; it's to see it. Some companies are exactly what they think they are. Most aren't.
The McDonald brothers never asked this question. Kroc did. The asymmetry of that one question — over thirty years — was the whole company.
Re-run this quarterly.
